FAQs on how to buy meds online

ANSWERS? WE'VE GOT THEM.

Here are the questions we are most frequently being asked.

Frequently asked questions

How to order?


How do I place an order?

  1. 1) Add items to your cart by clicking the “Add to Cart” button displayed along with the product description.
  2. 2) When you have added all of the items you wish to purchase to your cart, click the Checkout button on either the shopping cart page or the top right corner of the page you are using.
  3. 3) Enter your billing, shipping and payment information as directed.
  4. 4) Confirm your order by clicking the “Submit Order” button at the bottom of the confirmation page.

Are there other ways to order?

At the Peoples Med Shop, you can shop any way you want. If you don't wish to shop online, you may order by email.

Order by mail


Print out your completed shopping cart and checkout pages and send to: peoplesmedshop@gmail.com

Which product is right for me?

You may read our products descriptions health info under the various products. Please read very well before sending further inquiries.

Where are your items manufactured?

The vast majority of our products are manufactured in the United States. A small number of our products are manufactured in facilities outside of the U.S.; in Canada, Iceland, and Germany.

Can I make changes to my order after I have submitted it?

We work hard to get your orders processed as quickly as possible. Due to the speed of most of our shipments, we are not able to make any changes once the order has been submitted.

Can I cancel my order once it has been submitted?

We work hard to get your orders processed as quickly as possible. Make sure to cancel your order before it is shipped because it’s been shipped, we can’t cancel it.

Will you notify me if there are problems with my order?

We will immediately notify you by email of any complications with your order, including backorders and credit card authorization issues.




Shipping


For shipments in the continental United States:


If an item is backordered, we will ship the balance of your order immediately and send your backordered item when it becomes available at no additional shipping charge.

For shipments elsewhere outside of the United States:


If an item is backordered, we will give you the option of holding your shipment until it is complete or eliminating the backordered product from your order.

How can I find out the status of my order?

  • Ensure you have received a shipping confirmation email and locate tracking number.
  • If tracking number starts 1Z088 track via www.ups.com
  • If tracking number starts 9 tracks via www.usps.com (tracking info may be limited)
  • If the first seven digits of your tracking number starts with your order number (order# WO4458883) - 445488300128803 track via www.royalmaildelivery.com (tracking info may be limited)

My order is listed on UPS.com as "Billing Information Received" what does that mean?

"Billing Information Received" on your tracking indicates that your order has shipped from our warehouse and is in the possession of the carrier. If Billing Information Received is displayed (typically during weekends and holidays) the carrier will process your order on the next business day. We suggest tracking your order the following business day to get detailed information.

Will I be notified when my backordered item will be available or if the expected ship date changes?

If one of our items is on backorder, we will provide an estimated ship date in your order confirmation email. If we are unable to ship your product by this date, we will provide you with an updated estimated ship date via email. If your product is not in stock by this updated, estimated ship date, you will be notified via email that the item(s) has been cancelled.

I'm missing an item from my order. What do I do?

If an item is missing from your order please check your invoice to ensure that missing item is not on backorder or check your email confirmation for possible multiple tracking numbers. (order may have been sent in multiple packages)

When will my order ship?

Domestic orders withing the United States will be shipped within 24 hours after payment confirmation, pending verification of billing information and the shipping method selected.

International orders and orders will be processed as quickly as possible, and will be shipped within 48 hours after payment confirmation.

How long is the shipping delivery time?

Domestic express shipment within the United States will take less than 24 hours to reach clients

International express shipping mode will take 2-3 days while normal mode will take 4-7 days

Will my international order ship the same day?

Yes, depending on your method of payment. International orders (orders originating from outside the 50 United States) require verification processes that take longer than domestic orders. This processing time varies by country and by product ordered. We ship these orders out as soon as we can, case by case.

Will you notify me when my order has been shipped?

You will first receive an email confirming your order, and then another email notifying you when your order has been shipped.

Can I ship to an address other than my own?

Yes. When you go through the order checkout process, you will be able to enter separate addresses for billing and shipping.

What should I do if my items arrive damaged or defective?

We make every effort to package your order so that it will arrive in great condition. Unfortunately, sometimes items may be damaged during shipment. We understand your frustration and we will do everything we can to replace the product as quickly as possible. If you have received a damaged item, please e-mail us at peoplesmedshop@gmail.com. Give us your name, order number and the item number that was damaged and we will arrange for the damaged item to be replaced immediately.




Payments


What forms of payment do you accept?

We accept Bitcoins, Moneygram, Western union and Gift cards.

How can I determine the exact shipping cost for international orders?

International Shipping cost can only be obtained at the checkout page. If you do not agree with the cost you may back out your order.

Can i get a refund after making payment

Yes, though all payments are final and no refunds. Be sure you really need the product before placing an order and making payments.

But if you shippment get lost in transit which never happens, then you get refund.




Extra


What is your privacy policy?

We care about the privacy of our customers. Please read our entire Privacy and Terms of use Policy.

Can you tell me about product "A" or "B"?

Click on the "Product Information" link when you're researching a particular item to view detailed ingredient information and dosage requirements.





Still got questions? Contact us>

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Philadelphia, PA, 19139

peoplesmedshop@gmail.com

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